Effective Date: January 1st, 2024

Terms of Service

1. Services Provided

GhalMedica is a physician-led medical aesthetics clinic offering treatments such as Botox, dermal fillers, laser hair removal, Morpheus8, medical facials, and medical-grade skincare products. Services are available by appointment only.

2. Appointment Policies

Clients must arrive on time.
Pre- and post-treatment instructions must be followed.
Appointments must be canceled or rescheduled with at least 24 hours’ notice to avoid cancellation fees.

3. SMS Terms of Service

By opting into SMS from our website, intake forms, or communications, you agree to receive text messages from GhalMedica. These may include:

Appointment confirmations and reminders
Pre- and post-treatment instructions
Product or promotional updates
Customer service messages and follow-ups

Message frequency may vary. Message and data rates may apply.

To opt out, text STOP. For help, text HELP or email info@ghalmedica.ca.

SMS consent is not shared with third parties or affiliates for marketing purposes.

Privacy Policy

Information We Collect

When you complete a form on our website or interact with us, we collect specific personal information to improve your experience, enhance our offerings, and support customer service. This includes:

Name, email address, and phone number
Your age and gender
Details about services of interest or concerns you’d like to address
Additional information you provide through intake forms
Data collected through cookies and analytics tools

How We Use Your Information

We use your information to:

Respond to inquiries and schedule appointments
Send SMS appointment reminders and service updates
Personalize communications and improve service
Conduct internal marketing and remarketing through Google and Meta tools

Information is securely stored in our client management system, Jane App.

Client Management with Jane App

GhalMedica uses Jane App to securely manage appointment history, client preferences, and communication records. Jane App is a secure and compliant platform that supports privacy and confidentiality.

Website Analytics

We use:

Google Analytics: Collects anonymous traffic data (e.g. clicks, devices, pages visited)
Squarespace Analytics: Offers insights to help us improve site performance

Cookies

We use cookies to enhance site functionality and personalize user experience. Cookies are small text files stored in your browser and may be disabled at any time via your browser settings.

Font Services

Our website uses Google Fonts and Adobe Fonts. These services may collect IP addresses and browser details to serve fonts correctly.

Advertising & Remarketing

We may use Google Ads and Facebook Pixel for remarketing to show relevant ads based on your interactions with our website. You can update your ad settings on Google and Facebook at any time.

Embedded Content

Pages on our site may include embedded content (videos, social media, etc.) from third-party platforms. These platforms may collect data and use cookies as if you visited them directly.

Sharing and Data Retention

We do not sell your information or share it with third parties for marketing. We may share limited access with trusted partners (like developers) to improve functionality. Form submissions are stored securely in Jane App and retained to support client service.