Returns & Exchanges
We accept returns or exchanges on unopened, unused products in their original condition and packaging within 10 days of purchase. Items must remain sealed (e.g., unopened cellophane, if applicable). Final Sale applies to all discounted items—no returns, refunds, or exchanges.

Hygiene Policy
For safety reasons, we do not accept returns on opened or used products.

Allergic Reactions
If you experience an allergic reaction to a skincare or makeup product, notify us within 48 hours. Exchanges or store credits may be issued for products at least 75% full with supporting documentation (e.g., photos or doctor’s note).

Process for Returns

1. Email us at [contact email] to initiate your return.

2. Once authorized, a return label will be provided.

3. Ship items back using the label provided. Refunds (excluding original shipping costs) will be processed to your original payment method within 14 business days.

Order Cancellations
If your order hasn’t shipped, you may cancel it for a full refund. Orders already shipped follow the return process above.

Unclaimed Packages
Shipping costs for unclaimed, refused, or returned-to-sender packages are non-refundable.

For questions or assistance, contact us at [email/phone number].