Welcome to GhalMedica. Our website address is www.ghalmedica.ca.

Information We Collect
When you complete a form on our website, we collect specific personal information to improve your experience, enhance our offerings, and support our customer service efforts. This information may include:

• Details about the treatments or services you’re interested in, or concerns you’d like to address

• Your age and gender

• Email address

• Name

• Phone number

• Additional information provided through forms on our site

Usage of Your Information
Information collected from these forms is used to answer your questions, assist with scheduling, and tailor our communication based on your interests. We use Jane App as our client management system, which securely stores this information to support efficient booking, communication, and service management.

Requesting Data Removal
If you wish to have any information submitted through our website forms deleted, please contact us at info@ghalmedica.ca.

Client Management with Jane App
GhalMedica securely stores and manages client information through Jane App, a secure and compliant CRM. Jane App allows us to maintain records of communication preferences, appointment histories, and service interests, keeping our client data safe and well-organized.

Website Analytics
To understand and improve our website’s functionality, we collect analytics data, which may include information about your device, browser, pages visited, clicks, and timestamps.

• Google Analytics: We use Google Analytics to collect anonymous data on site traffic and user interactions, helping us enhance website performance and marketing. You can learn more about Google Analytics’ data policies here.

• Squarespace Analytics: Our website host, Squarespace, collects analytic data that helps us improve site operations.

Cookies
Our site uses cookies—small text files stored on your device that help us enhance the site’s functionality and provide an improved user experience. We use both essential and performance-related cookies. You may disable cookies in your browser settings if desired, although this may affect your experience on our site.

Disabling Cookies
In your browser settings (Chrome, Safari, Firefox, etc.), you can turn off cookies, but please note this may limit certain website features.

Font Services
Our website uses Google Fonts and Adobe Fonts to ensure consistent design. These font providers may collect details such as your browser type and IP address for proper font rendering.

Advertising & Remarketing
We may use tools like Google Analytics and Facebook Pixel for advertising and remarketing. These tools help us create relevant ads based on previous site interactions. This allows us to promote services or treatments that may be of interest to you. You can adjust ad preferences for Google here and Facebook in your Facebook settings.

Embedded Content
Our website may contain embedded content (e.g., videos, images) from external sites. Such embedded content behaves as if you have visited the external site directly, which may collect data, use cookies, or monitor your interactions.

Sharing and Data Retention
We do not sell your information or share it with third parties for their own marketing purposes. Occasionally, we may need to share limited data with trusted partners, like our web developer, to enhance our site or services. Form submissions and related data are stored indefinitely in Jane App for efficient client service.

Cookies and Retention
Cookies gathered on our website, including those used by Google Analytics, are kept for a maximum of 50 months. This retention period refreshes with each new visit. After this time, cookies are automatically deleted.

Your Data Rights
If you’ve shared information with us through our website, you can request an exported file of your data or ask us to delete it by emailing info@ghalmedica.ca.